Why can’t I open links from Outlook?


In older versions of Outlook, clicking a hyperlink from mail or an appointment would open whatever application you used to open that file type by default (i.e., double click the .txt files and it will automatically open with Notepad). However, in Outlook 2010 and 2013, if you click a link and nothing happens – not even your browser opens – your computer may not be set up to handle this task. This problem is usually due to one or more registry keys being damaged. When trying to use the program as new, these registry problems can cause the issue.


The solution is to reregister some of your DLL files. The process may sound intimidating, but it’s easy:

Open Notepad on your PC and type in the following command:


regsvr32 /s "C:\Program Files\Microsoft Office\Office15\URLREDIR.DLL"

Then press “CTRL+S” to save your file, then rename it with a .bat extension for “batch” files. Now choose File > Save As, and when you see the dialogue box, change the Save as type option from Text Documents (*.txt) to All Files (*.*), and name this file linkreset.bat (notice there is no extension). Click Save, double-click on this .bat file next time you see an errored hyperlink in Outlook; Outlook will reregister it's DLL's and you should be able to open the hyperlink.


Note that this problem may also occur with other software, not just Microsoft Outlook. If you are having problems opening links in your browser try downloading a program called 'Fix it' from Microsoft support here: microsoft.com/en-us/download/details.aspx?id=36800 It's free and does the same thing as the registry fix above :)

Another possible solution is to go back to Internet Explorer, then click File > Open or simply press CTRL+O This should work for IE 8, 9 & 10 http://msdn.microsoft.com/en-us/library/ie/bg182645(v=vs.85).aspx

For IE 11, click the three horizontal dots then choose 'add to favorites' → Save this site.

Then go up to File > Open or simply press CTRL+O (this works in IE11) http://msdn.microsoft.com/en-us/library/ie/bg182645(v=vs.85).aspx

For IE 8, 9 & 10, you can also choose 'File' > 'Open' and copy paste the following in the bar that comes up: file:///C:/Program%20Files/Internet%20Explorer/iexplore.exe Then hit enter like usual!


Before attempting any of these methods, you must allow your computer to be able to open *.bat files.

Simple ways to do this are:

a) Open the *.bat file with notepad then choose save, or

b)Open it in a command prompt by right clicking and choosing open With > notepad

c) Just allow all *.bat files to run on your computer. This is recommended for most people unless you know what you are doing. But still be careful! If you can't figure out how to make this work please contact me here or my website www.randomnerdtutorials.com for more help :)

All of these methods have been tested many times before working just fine, whether opening in IE8/IE9/IE10/IE11 or Outlook 2010/2013 I hope that helps fix this issue! Please like & subscribe for more tutorials :)

FINAL NOTE: I recommend you to not bother with this fix. As most of the time it's just because Microsoft didn't set up your computer to open *.bat files by default (and is very easy to fix). Sometimes, even if you do apply the registry fix, only some *.bat files will open due to Windows "Protected Mode". This setting prevents any software from hijacking anyone's pc/browser/file browser etc.. It can be disabled but sometimes is too much hassle so best option is not bother :S It usually only happens to *.bat files if you download them or get them from an untrusted website.

Thankyou for reading I hope this was helpful, please like & subscribe :) Cheers!

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